Customers are human and humans can view situations in unexpected ways.

Truth builds trust.

For every dilemma, find at least three or four possible solutions. The creative process leads to better results.

Moods can be contagious. Don't catch or spread a bad mood.

Notice the difference between being in control and needing control.

When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.

Optimists move through life with a happy exterior. What happens on the inside shows up on the outside.

When you give appreciation IN ORDER TO get something– it's manipulation and people can sense it. Appreciate genuinely.

People who work in an environment where doing their best is recognized have a better chance of feeling good about their work.

Do an evening review at the end of the day to reflect on what went well, and what you'd do differently next time.

When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.

Someday I want to be rich. Some people get so rich they lose all respect for humanity. That's how rich I want to be.

The best government rests on the people, and not on the few, on persons and not on property, on the free development of public opinion and not on authority.

Most of us are honest all the time, and all of us are honest most of the time.

I respond to the sound of London being spoken - to the sound of London.

Anything you want for your life, if someone else has done, become, or achieved it, use that as evidence that so can you.

There ain't nothing good that don't got real bad waiting to follow it.

Satan will try to use our memory of any previous guilt to lure us back...We must be ever vigilant to avoid his enticements

I don't believe a Brexit will hurt the City of London as one of the largest financial centers in the world.

Imagine the clouds dripping Dig a hole in your garden to put them in