When your staff are 'information-rich', their information can make you rich!

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Now that I have definitely begun to live I find myself more and more convinced that civilization with its trappings and artificialities is not so good as nature.

I love the optimism on the shores of youth, where time hasn't yet eroded faith.

Problems cannot be solved by thinking within the framework in which the problems were created.

I try to make my bed every day for mental health. Coming home to an unmade bed or a room with clothes all over will depress me.

Lizzy Parks. Check this out, this is brilliantShe is a fantastic jazz singer definitely one to watch from now on, she’s got a great voice and she’s a great songwriter as well

The very desire to be certain,to be secure,is the beginning of bondage.It's only when the mind is not caught in the net of certainty,and is not seeking certainty, that it is in a state of discovery.

Bill Bennett really became an idol for me. I listened to him every morning from 6 to 9 for, oh, years.

Being brave means knowing that when you fail, you don't fail forever.

I am for violence if non-violence means we continue postponing a solution to the American black man's problem just to avoid violence.

It is really awkward to see myself on screen.