Vision with action makes a powerful reality.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

I was reaching for one of the handles when I heard Heidler’s voice from behind me. ‘It would not be wise to enter. It is a bad time to disturb the dead.

Cherish your friends and family as if your life depended on it. Because it does.

If this whole writing thing doesn't work out, I'll be getting right back on the pole.

A memoir is always the most authentic telling of a situation, but a novel gets to different places.

Age is a state of mind. Youth and age exist only among the ordinary people. All the more talented and exceptional of us; are sometimes old, just as we are sometimes happy, and sometimes sad.

I can't predict what songs will do to the collective consciousness.

Fear and creativity don't mix well.

The world is what you make of it, friend. If it doesn’t fit, you make alterations.

I love songwriting. It's second to my love for singing in how I express myself.

It warms the blood, adds luster to the eyes, and wine and love have ever been allies.