Procrastination is the beginning of poor performance.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

If educated ones would behave like illiterates, how the nation would end corruption?

Sacredness grew like a pearl, sometimes around the most unlikely bits of grit.

People buy for their reasons, not yours.

A Literary Society is the most proper form for the introduction of our Order into any state where we are yet strangers.

Every member must work or quit. No honorary members.

Statesmanship is harder than politics. Politics is the art of getting along with people, whereas statesmanship is the art of getting along with politicians.

If your opponent cannot do anything active, then don't rush the position; instead you should let him sit there, suffer, and beg you for a draw

The worst of all deceptions is self-deception.

What is now an act of reason, was but blind impulse.

In all honesty, I never actually did anything wrong (in my eyes, at least) at school or misbehaved in any big way. If it was anything, it was probably just a lot of clowning around.