Making a wrong decision is understandable. Refusing to search continually for learning is not.

Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.

In a true zero-defects approach, there are no unimportant items.

Quality has to be caused, not controlled.

The cost of quality is the expense of doing things wrong.

Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.

When you're out of quality, you're out of business.

If we deliver on time, but the product has defects, we have not delivered on time.

Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems.

Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.

Slowness to change usually means fear of the new.

The platform underneath the balloon fell on her as she was trying to escape, " she explained. "She was crushed.""I'd have been disappointed too.

I alone knew what I had suffered. I alone knew what it felt like to be alive but dead.

The cost of living is going up while the chances of living are going down.

Your employees are your warriors

We have a passion for keeping things simple.

A tragedy means always a mans struggle with that which is stronger than man.

The wisest man may be a blind father.

This is the danger of loving: No matter how powerful you are, no matter how many kingdoms you rule, you cannot stop those you love from dying.

I want a poem which is made of compression, passion, precision, symmetry, & disruption.