Quality has to be caused, not controlled.

Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.

In a true zero-defects approach, there are no unimportant items.

The cost of quality is the expense of doing things wrong.

Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.

When you're out of quality, you're out of business.

If we deliver on time, but the product has defects, we have not delivered on time.

Making a wrong decision is understandable. Refusing to search continually for learning is not.

Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems.

Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.

Slowness to change usually means fear of the new.

Life must be lived at the right time. Death is not scary when one dies after having lived fully. One must choose to live though and face all adversities.

Can you imagine the feeling of being an oppressed colonial being addressed respectfully by a colonizer in the mother country?

The most exciting thing in England is a pigeon or foxes, which isn't very interesting to watch because everyone knows what they do. But I've taken pictures of them. Just for practice.

If I could dress anyone, I'd like to dress the Queen - she can handle anything. I'd put her in black - she never wears black - and add a little leather, maybe. A little rock n' roll.

...desperation can toy with you and if you give desperation any wiggle room, it will find alternative answers

By voting, we add our voice to the chorus that forms opinions and the basis for actions.

Perhaps I’m tired of waiting for something I may never find.

From snake - charmers, we are now a nation of mouse- charmers. Our youngsters are shaping the world with the click of a mouse with their feats in the IT sector.

Loving ourselves means loving our community. When we are capable of loving ourselves, nourishing ourselves properly, not intoxicating ourselves, we are already protecting and nourishing society.

Whenever I have to do something, I try to minimise the time it takes me to do it. I just cannot wait.