If we deliver on time, but the product has defects, we have not delivered on time.

Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.

In a true zero-defects approach, there are no unimportant items.

Quality has to be caused, not controlled.

The cost of quality is the expense of doing things wrong.

Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.

When you're out of quality, you're out of business.

Making a wrong decision is understandable. Refusing to search continually for learning is not.

Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems.

Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.

Slowness to change usually means fear of the new.

...and he glanced at the backs of the books, with an awakened curiosity that went below the binding. No one who can read, ever looks at a book, even unopened on a shelf, like one who cannot.

Chaos is nothing more than beauty about to dance.

It’s not greed that drives the world, but envy.

The son has always felt like he was a footnote in one of the stories the father tells. The father is an amazing storyteller and one of the tales that he tells is how he met his wife.

There can be little doubt that in many ways the story of bridge building is the story of civilisation. By it we can readily measure an important part of a people's progress.

Dear Lady Gaga , thank you for the wonderful tribute. Oh my god, it really warmed my heart!

Sometimes you only get to win one championship.

I can imagine an utter hatred for the jazz avant-garde.

That was like seeing a dodo and a unicorn all wrapped up in one