In a service situation, each delay can mean many unsatisfied customers, each one telling many more.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

The fact is, I diet every day of my life. I have to work at it. But I diet so I can pig out.

RUMOR, n. A favorite weapon of the assassins of character.

I like actors - I used to be one.

To me, the harmonica is like a voice.

Prayer is the language of a man burdened with a sense of need.

Intelligence is called the world's second oldest profession for a reason. Everyone does it.

Let's get loose with Compassion. Let's drown in the delicious ambience of Love.

I have tried many times to express my feelings, but at each attempt, I find myself tongue-tied.

Bite us once, shame on the dog; bite us repeatedly, shame on us for allowing it.

The world had moved on and all that was over, done before fairly begun.