The irony of good customer service is that over time it will bring in more new customers than promotions and price slashing ever did!

Don't make promises unless you will keep them. Not planning to keep them. Will keep them. Reliability is one of the keys to any good relationship, and good customer service is no exception.

Be helpful - even if there's no immediate profit in it.

I am not sexually attracted to women. I would rather sleep with an ugly man than with a woman.

Lower prices are not service; they're just lower prices.

Answer your phone. Get call forwarding. Or an answering service. Hire staff if you need to. But make sure that someone is picking up the phone when someone calls your business.

Deal with complaints. If you give the complaint your attention, you may be able to please this one person this one time - and position your business to reap the benefits of good customer service.

Most people think the character I do onstage is the way I am offstage, but I'm just a regular guy who spends time with his family and who turns on the television and watches a lot of sports.

You have to shelve a lot of your inspiration. There's only so much you can do with one record.

God knows our situation; He will not judge us as if we had no difficulties to overcome. What matters is the sincerity and perseverance of our will to overcome them.

You can not operate in this room unless you believe that you are Superman, and whatever happens, you're capable of solving the problem.

I've always been a bit of a documentarian.

As a sensitive and highly intuitive person in the command-and-control corporate world, I always felt miscast.

Eat without the TV going on. Learn to appreciate food with only the entertainment of conversation-yours and someone else's.

One does not become fully human painlessly.

As women began to challenge their own internalized views of a woman's proper place, their desire and demand for equal status and free choice began to grow exponentially.

A flower that grow in the ghetto know more about survival than the one from fresh meadows.