Customer Quotes
Listening actively confirms for people that you are positively receiving and thoroughly understanding the message they are conveying.
If the skill of participatory listening came effortlessly and easy for everyone, there would not be so many misunderstandings, communication breakdowns, irritations, and frustrations.
Active listening is key to all healthy and effective communication, however, it doesn't necessarily come easily.
While active listening is crucial for optimal communication, we are faced with a dilemma which can perplex even the sincerest and engaged of individuals.
When you become an actively engaged listener, you will develop the mindful awareness that active listening involves multiple layers and distinct levels.
Wouldn’t it be wonderful to be a natural communicator and know exactly what, when, why, and how to speak so that your message is conveyed and received as you intend?
The Art of Communication shares insights to help you communicate with a higher awareness and focused intention and meet people on their level to increase clarity and understanding.
When you begin conversations with confidence and listen attentively, you will become more flexible and adaptable in most any situation.
Mindfulness means paying attention to what is happening at this very moment and being keenly aware of your surroundings and the people in it.
This deliberate focus and sensitivity allow you to "put yourself in another person’s shoes and walk around a while" to better understand where they are coming from and what they are all about.
Developing this ability instills a sixth sense for navigating human relationships with dignity, grace, and discretion, thus making an intentional and thoughtful first impression.
With your mind alert and your eyes wide open, you will be better able to assess your space and your place for optimizing exchanges and your communication impressions.
Becoming more socially aware involves greater understanding of the dynamics of social interactions to assure you achieve harmonious outcomes.
When you are socially aware, you will realize whether you are forcing yourself into a conversation or have actually been invited to participate.
Sometimes you must earn the right to be included. Otherwise, you may appear awkward or pushy.
When a person is focused completely on self it is nearly impossible to be mindful of others at the same time. That is a contradiction for healthy communication, networking, and relationship building.
Sometimes it is better to refrain from engaging in conversation because making no impression is better than making a bad impression.
When people can't give anything and are only there for themselves, why should others use their time and energy to get involved? There's no benefit.
Contextual awareness represents a continuum of behaviors, which illustrates how and why groups of people unite or divide among cultures.
Your life is happening in the NOW, yet the present moment is often squandered by your thinking about what has happened in the past or may happen in the future.
Just be Nice. Nice—this little word has a big meaning. Use it generously. Being nice helps people feel emotionally safe, allowing for more authentic, trusting, and happy interactions.
The customers perception is your reality. What they think about your products, MATTER. If you dont put your customers perception first, THE GAME IS OVER.
There is always going to be that luxury customer out there. I have clients who buy $10, 000 dresses and clients who buy $60 dresses. It's not so much about the money. Design is a mentality.
Indian car buyers have not really been exposed to customer care in a competitive environment.
The average customer comes into McDonald's three to four times a month, and I'm absolutely convinced that can fit in very comfortably into a balanced diet.
As a brand marketer, I'm a big believer in 'branding the customer experience, ' not just selling the service.
The buyer, the prospect, the customer expects you to have knowledge of their stuff, not just your stuff.
A complaint is a chance to turn a customer into a lifelong friend. I say that seriously, not as some press release baloney.
We have a relationship with our customer, and that relationship translates into sales.
When you stop talking, you've lost your customer. When you turn your back, you've lost her.
While 'The Owner's Manual' is not a formula for guaranteed success by any means, we're confident it will help reduce the failure rate of most startups that use our Customer Development process.
The customer is a remarkably selfish person: He takes the relationship to where the execution is in his favor.
If you can't turn yourself into your customer, you probably shouldn't be in the ad writing business at all.
Man is born to dream, to be enlightened, to connect and to be fulfilled. Managers are too.
Bury My Heart is "a life-altering approach to turning managers into unconditionally committed leaders.
The question is not how to get managers’ emotional commitment but why manager’s don’t give it even if they like their company.
The personal values managers reported being the most under pressure to compromise to do their jobs successfully: 1. Family 2. Integrity.
In hypercompetitive world, the only way to make an impression on your customer is to break through the noise
Don’t just be everywhere, be everywhere that your clients are, where you matter most.
People will never respond to you more positively than when you seek to make your impact felt at the human level.
People do not want more noise in their social media streams. They want entertainment, uplifting conversations, and products that last. Most importantly, they want to be taken seriously.
The way you react to challenging situations will say a lot about you. Actually, it will make or break your business.
Determining who the members of your audience are is the most important piece in the business puzzle.
Customers want to make informed decisions based on useful information, valuable engagements and brand affinity.
Handshakes, Hugs & Other Touching. Learning how to touch appropriately can elevate your presentation, demonstrate respect, and convey confidence.
Orientation & Proximity. Be aware of the orientation between yourself and others so that you can be sensitive and responsive to their comfort zones.
