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Robert G. Thompson, Hooked On Customers: The Five Habits Of Legendary Customer-Centric Companies Quotes

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Robert G.  Thompson, Hooked On Customers: The Five Habits Of Legendary Customer-Centric Companies Quotes: "Customers are speaking to you implicitly via their behavior, captured in the footprints they leave behind in your systems."

Customers are speaking to you implicitly via their behavior, captured in the footprints they leave behind in your systems.




Robert G.  Thompson, Hooked On Customers: The Five Habits Of Legendary Customer-Centric Companies Quotes: "To paraphrase Einstein, insanity is expecting employees to do one thing while rewarding them for doing something else."

To paraphrase Einstein, insanity is expecting employees to do one thing while rewarding them for doing something else.




Robert G.  Thompson, Hooked On Customers: The Five Habits Of Legendary Customer-Centric Companies Quotes: "If you give customers a chance, they’ll communicate with you in many ways."

If you give customers a chance, they’ll communicate with you in many ways.



Robert G.  Thompson, Hooked On Customers: The Five Habits Of Legendary Customer-Centric Companies Quotes: "Realize that employees and the customers both have to be engaged, at the same time, to move your business forward for sustainable success."

Realize that employees and the customers both have to be engaged, at the same time, to move your business forward for sustainable success.