Jo Walton Quotes

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

There's a sunrise and a sunset every single day, and they're absolutely free. Don't miss so many of them.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

Great ideas come from everywhere if you just listen and look for them. You never know who's going to have a great idea.

Individuals don't win in business, teams do.

There's absolutely no limit to what plain, ordinary, working people can accomplish if they're given the opportunity and encouragement to do their best.

If one of our customers comes into the store without a smile, I'll give them one of mine.

If you love your work, you'll be out there every day trying to do it the best you possibly can, and pretty soon everybody around will catch the passion from you - like a fever.

If you want a successful business, your people must feel that you are working for them - not that they are working for you.

We're all working together; that's the secret.

The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.

I had to get up everyday with my mind set on improving something.

God has two dwellings; one in heaven, and the other in a meek and thankful heart.

High expectations are the key to everything.

I pay low wages. I can take advantage of that. We're going to be successful, but the basis is a very low-wage, low-benefit model of employment.

Commit to your business. Believe in it more than anybody else.

Doubtless God Could Have Made A Better Berry, But Doubtless God Never Did

I don't sleep much. I'm on the go. My mind is racing. My wife says my mind is like the rolling dials on a slot machine. So, yeah, I think about everything.

Basketball is one of those rare opportunities where you can make a difference, not only for yourself, but for other people as well.

Winning is about having the whole team on the same page.

There are only four things in life that matter. The first is happiness and I'll sell you the other three for a dollar.

The truth, of course, is that a billion falsehoods told a billion times by a billion people are still false.

Mick Jagger is in better shape than far too many NBA players. It's up in the air whether the same can be said of Keith Richards.

Since the Gulf War, since the new World Order, America is now the number one arms dealer in the world.

Control your expenses better than your competition. This is where you can always find the competitive advantage.

But God, who is ableto prevail, wrestled with him, as the Angel did with Jacob, and marked him; marked him for his own.

If you don't listen to your customers, someone else will.

Bibliotropic," Hugh said. "Like sunflowers are heliotropic, they naturally turn towards the sun. We naturally turn towards the bookshop.

If I had to single out one element in my life that has made a difference for me, it would be a passion to compete.

Rivers and the inhabitants of the watery element were made for wise men to contemplate, and fools to pass by without consideration.

Lose your smile and lose your customers.

No life is so happy and so pleasant as the life of the well-govern'd angler.

Don't get so stuck in your ways that you can't change.

America's greatest strength, and its greatest weakness, is our belief in second chances, our belief that we can always start over, that things can be made better.

The life of a character doesn't just exist between action and cut.

Ignore the conventional wisdom. If everybody else is doing it one way, there’s a good chance you can find your niche by going in exactly the opposite direction.

It is not what you gather but what you scatter that tells what kind of life you have lived.

The two most important words I ever wrote were on that first Wal-Mart sign, ‘Satisfaction Guaranteed’. They're still up there, and they have made all the difference.

God never did make a more calm, quiet, innocent recreation than angling.

Angling may be said to be so like the mathematics that it can never be fully learned.

I've always thought fairies are like mushrooms, you trip over them when you're not thinking about them, but they're hard to spot when you're searching for them.

Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community.