Commit to your business. Believe in it more than anybody else.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

She was a poetry book with the wrong dust jacket, shelved in the Reference section.

Money is important, no doubt it is. But is it everything? That's the question we miss when we make our Choices in Life.

Truth told today about yesterday's act can prevent a lot of tomorrow's problems

People only see what they are prepared to see.

If I have to lay an egg for my country, I'll do it.

Extremism is the pursuit of the presidency is an unpardonable vice. Moderation in the affairs of the nation is the highest virtue.

There is only one definition of science fiction that seems to make sense: 'Science fiction is anything published as science fiction.'

There is no need of any competition with anybody. U R yourself, and as U R, U R perfectly good. Accept urself

Find people who are competent and really bright, but more importantly, people who care exactly about the same things you care about.

Men are we, and must grieve when even the shade Of that which once was great is passed away.