The goal as a company is to have customer service that is not just the best, but legendary.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

Great ideas come from everywhere if you just listen and look for them. You never know who's going to have a great idea.

Veganism is not a "sacrifice." It is a joy.

There’s a little angel on one of my shoulders saying that this is a wicked thing to do. Then there’s a little devil on my other shoulder, and she looks a lot like you.

That was how she felt. Like a petal clinging to its stem, hopeful of staying, fearful of being cast away.

....All drugs should be legal. War is wrong. The rich get richer. The poor get poorer. Thank you. I'll be here all week.

Take the risk of thinking for yourself

Wasting time just going mindless, watching your charades. When you were younger, did it occur to you 10 years from then you'd act the same age?

The less there is of you, the more you experience the sublime.

One accumulates or one gets accumulated.

A lot of kids only know 'E.T.' from the digitally-enhanced version.

Fat girl, terrestrial, my summer, my night, How is it I find you in difference, see you there In a moving contour, a change not quite completed? You are familiar yet an aberration.