I pay low wages. I can take advantage of that. We're going to be successful, but the basis is a very low-wage, low-benefit model of employment.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

We've talked, and alot has been said, but no words were uttered at all

Were it left to me to decide whether we should have a government without newspapers or newspapers without government I should not hesitate a moment to prefer the latter.

What is common to many is least taken care of, for all men have greater regard for what is their own than what they possess in common with others.

Nothing in this world is a gift. Whatever must be learned must be learned the hard way.

I am against people reaping where they have not sown. But we have a saying that if you want to eat a toad you should look for a fat and juicy one.

Essentially, pride is a 'my will' rather than 'thy will' approach to life.

It is never too late to give up our prejudices.

I do try to live every day as if it were my last, and it has worked for me so far.

We were not the victims of ancestor worship. We had the benefits of a fresh start.

The worse the man, the better the soldier.