There are only four things in life that matter. The first is happiness and I'll sell you the other three for a dollar.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

The greatest humanistic and historical task of the oppressed: to liberate themselves...

No one should ever be allowed to make you feel unworthy of becoming wealthy. Your wealth lies mainly upon your understanding of your worth.

I didn't see her love, but I felt itthrough the sun, the wind, and the raindrops.

Propaganda requires a permanent network of communication so that it can systematically stifle reflection with emotive or utopian slogans. Its pace is usually fast.

Days are like years in the love of the young, when no bar, no obstacle, is between their hearts,--when the sun shines, and the course runs smooth--when their love is prosperous and confessed.

Successful people have libraries. The rest have big screen TVs

If it doesn't work out there will never be any doubt that the pleasure was worth all the pain.

For the first month of school, writing is its own upper. Pounding on my computer keys feels like playing the piano, like arranging words into harmony that sings back to me.

In America, we have a media that lives in its own universe.

I've never felt invincible. I've never used that word to describe me ever.