If you don't listen to your customers, someone else will.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

I would suggest that a feminism which does not also seek to alter the exploitation of poorer women is not feminism at all, but is simply a varient for of upper-class politics & self-privileging.

Count Olaf sounds like an awful person. I hope he is torn apart by wild animals someday. Wouldn't that be satisfying?

I am thinking it right but beating it wrong.

There are some awful things in the world, it's true, but there are also some great books.

I can be drunk until 6 in the morning, and then I don't have to show up to work until 14 hours later.

If you have no major purpose, you are drifting toward certain failure.

The artistic process seems to be mythologized quite a lot into something far greater than it actually is. It is just hard labor.

Not the sun or summer alone, but every hour and season yields its tribute of delight.

Contentment consist not in adding more fuel, but in taking away some fire.

The soul is infinite, so there's no in or out of it. It is everywhere. There's no place that it is not.