Control your expenses better than your competition. This is where you can always find the competitive advantage.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

The body is a dwelling of the spirit.

Personality is a strategy devised by a child. Our true, original self lies under our personality, in the transpersonal ground of our being, at our core.

Writing is more than just a method to tell stories. It’s a way to find healing, and to healing others.

The country has turned its loyal inhabitants into wanderers similar to the survivors of an apocalypse.

Curiosity does, no less than devotion, pilgrims make.

I do not believe in pure idioms. I think there is naturally a desire, for whoever speaks or writes, to sign in an idiomatic, irreplaceable manner.

First of all, anybody who has lasted 30 and went through the 60's is really a survivor.

I question whether I want to be integrated into America as it stands now, with its complacency and materialism, its soullessness.

I've always considered myself the best and the top. I never considered that I was out of it.

Everything starts somewhere, although many physicists disagree.