I've always thought fairies are like mushrooms, you trip over them when you're not thinking about them, but they're hard to spot when you're searching for them.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

There's a sunrise and a sunset every single day, and they're absolutely free. Don't miss so many of them.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

All human aspirations are opportunities for brands to build relationships.

They are presented attractively for the same reason that kittens are cute - so that they can draw you in, then pounce on you for the kill. Seriously. Stay away from kittens.

Your heart has to let your head know what it wants.

When it comes to categorizing people, men and women into a group, it gets to be very dangerous.

No one has ever successfully painted or photographed a redwood tree. The feeling they produce is not transferable. From them comes silence and awe

My family pleaded with me to forget literature and do something sensible, such as find some sort of useful work.

Keep God in your heart like you keep money in the bank.

I learned from her that every woman is worried about her looks, no matter how beautiful she is.

A problem that we're seeing now in the aromatherapy world is that the market has got so huge that in some cases there are not enough plants to supply the demand.

Iran's economy is now shrinking by 1 percent a year. Its oil production is down 40 percent.