We have a strategic plan. It's called 'doing things'.

Think small and act small, and we'll get bigger. Think big and act big, and we'll get smaller.

Keep costs low and spirits high, and the people of Southwest Airlines will keep LUV in the air.

Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.

You don't hire for skills, you hire for attitude. You can always teach skills.

If you're crazy enough to do what you love for a living, then you're bound to create a life that matters.

I'm here to tell you that I am proud of a couple of things. First, I am very good at projectile vomiting. Second, I've never had a really serious venereal disease.

A company is stronger if it is bound by love rather than by fear.

The important thing is to take the bricklayer and make him understand that he’s building a home, not just laying bricks.

The essential difference in service is not machines or 'things.' The essential difference is minds, hearts, spirits, and souls.

Treat your employees like customers.

Your own space, man, it's so important. That's why we were doomed because we didn't have any. It is like monkeys in a zoo. They die. You know, everything needs to be left alone.

There is a huge difference between being tolerant and tolerating intolerance

I'm a hard worker and I really give to my fans through my shows.

I took a bunch of pictures. You can see 'em on my MySpace page, along with my favorite songs and movies and things that other people have created but that I use to express my individualism.

There is within human nature an amazing potential for goodness.

Things change whether you want them to, or not--unless you are dead. Don't hold so hard to the past that you die with it.

I have the faith that even at my lowest points, there will come a silver lining through faith.

There are two things I don't care how smart you are, you will never understand. One is an alienist's testimony, and the other is a railroad timetable.

Writing is a way of sharing our humanity.