Our tendency to create heroes rarely jibes with the reality that most nontrivial problems require collective solutions.

Failing organizations are usually over-managed and under-led.

The most dangerous leadership myth is that leaders are born.

The manager accepts the status quo; the leader challenges it.

Leaders learn by leading, and they learn bestby leading in the face of obstacles. As weather shapes mountains, problems shape leaders.

You are your own raw material. When you know what you consist of and what you want to make of it, then you can invent yourself.

Find the appropriate balance of competing claims by various groups of stakeholders. All claims deserve consideration but some claims are more important than others.

Leaders are people who do the right thing; managers are people who do things right.

Leaders must earn the trust of their teams, their organizations, and their stakeholders before attempting to engage their support.

Becoming a leader is synonymous with becoming yourself. It is precisely that simple, and it is also that difficult.

Trust is the emotional glue that binds followers and leaders together.

All this misjudgment that we have of each other is based on ignorance. The second you get to travel, you see that human beings, no matter where they come from, they are the same.

The more the history of the World War and what led up to it is studied, the more clearly those tragic years become revealed as a vast collapse of civilization.

We need to put ourselves in the shoes of our customers. That is my new battle cry. Live and breathe Starbucks the way our customers do.

Last night I went out for Chinese. I picked up a Team USA Olympic uniform.

He knew he was Joe DiMaggio, and he knew what that meant to the country.

Women cannot receive even the most palpably judicious suggestion without arguing it; that is, married women.

If you are honest with yourself and if you want to like what you see in the mirror, is you have to say what you really believe.

You are truly endearing when you sleep. I attribute this to the exotic nature of seeing you in a state of silence. —Tybalt

I think this is very applicable to men and women - that they are looking for love in all the wrong places.

Being smart as a whip includes knowing when not to crack it.