Old paradigms die hard, even if they don't work.

There are only two ways to establish competitive advantage: do things better than others or do them differently.

You seldom improve quality by cutting costs, but you can often cut costs by improving quality.

Start out with an ideal and end up with a deal.

Albrecht's Law - Intelligent people, when assembled into an organization, will tend toward collective stupidity.

Customer needs have an unsettling way of not staying satisfied for very long.

If the frontline people do count, you couldn't prove it by examining the reward systems in most organizations.

The Zen philosophy posits that 'human beings suffer' and 'the cause of suffering is desire.' The way to put an end to suffering is to stop wanting everything, all the time.

Televisions and movies have made many Americans into habitual consumers of synthetic experience-audiovisual fantasies that simply pass the time.

Simply by changing our thoughts, we can sow the seeds of happiness in the garden of our minds.

A bird with a broken wing cannot survive nor will a man with a broken spirit endure.

Joan Crawford is a movie star. I am an actress.

There is no promise too hard for God to fulfill. No prayer is too big for Him to answer!

The waterfront without the Ferry Tower would be like a birthday cake without a candle.

Pick your role models wisely, find out what they did and do it.

Well, I think in my own work the subject matter usually deals with characters I know, aspects of myself, friends of mine - that sort of thing.

The ambitious are forever followed by adulation for they receive the most pleasure from flattery.

I have no idea what the next project will be and if there's a next project. I don't even know if we're all going to be here tomorrow, but I'm pretty optimistic.

I've said this over and over again, but I love being in a band.