Customer needs have an unsettling way of not staying satisfied for very long.

There are only two ways to establish competitive advantage: do things better than others or do them differently.

You seldom improve quality by cutting costs, but you can often cut costs by improving quality.

Start out with an ideal and end up with a deal.

Albrecht's Law - Intelligent people, when assembled into an organization, will tend toward collective stupidity.

If the frontline people do count, you couldn't prove it by examining the reward systems in most organizations.

The Zen philosophy posits that 'human beings suffer' and 'the cause of suffering is desire.' The way to put an end to suffering is to stop wanting everything, all the time.

Old paradigms die hard, even if they don't work.

Televisions and movies have made many Americans into habitual consumers of synthetic experience-audiovisual fantasies that simply pass the time.

Each man is master of his own death, and all that we can do when the time comes is to help him die without fear of pain.

A prophet is not someone who first had an idea. He is the one to first believe in it and take it to its conclusion.

The greatest life is to share, to sacrifice and to serve.

Poverty is a curse. Don't call it. It takes few generations to come out from the curse of poverty.

Make haste slowly.

What I found personally to be true was that it's easier to manipulate people rather than technology.

Waiting is still an occupation. It is having nothing to wait for that is terrible.

How can something so . . . huge happen so fast?

Light that makes things seen, makes some things invisible.

When you trace a particle back to its origins, you find that it's nothing but pure energy. All of us come from this energy field.