If the frontline people do count, you couldn't prove it by examining the reward systems in most organizations.

There are only two ways to establish competitive advantage: do things better than others or do them differently.

You seldom improve quality by cutting costs, but you can often cut costs by improving quality.

Start out with an ideal and end up with a deal.

Albrecht's Law - Intelligent people, when assembled into an organization, will tend toward collective stupidity.

Customer needs have an unsettling way of not staying satisfied for very long.

The Zen philosophy posits that 'human beings suffer' and 'the cause of suffering is desire.' The way to put an end to suffering is to stop wanting everything, all the time.

Old paradigms die hard, even if they don't work.

Televisions and movies have made many Americans into habitual consumers of synthetic experience-audiovisual fantasies that simply pass the time.

Good girl doesn’t exist

Lending books to other people is merely a shrewd form of housecleaning.

He would eventually have to pass through the forest, but he felt no fear. Of course - the forest was inside him, he knew, and it made him who he was.

The older I get the greater power I seem to have to help the world I am like a snowball-the further I am rolled the more I gain.

You write the way you think about the world. My motto in times of trouble - and I'm speaking of life, not writing - is 'no humor too black.'

It is because I had so much joy that I came to have so much hate.

I think women love to read love stories.

Peace is more than just a feeling. It's the mental and physical frequency where you'll find all your real power.

The years in your life are less important than the life in your years.

I always feel I'm an amateur. I don't most of the time know what I'm doing.