There are only two ways to establish competitive advantage: do things better than others or do them differently.

You seldom improve quality by cutting costs, but you can often cut costs by improving quality.

Start out with an ideal and end up with a deal.

Albrecht's Law - Intelligent people, when assembled into an organization, will tend toward collective stupidity.

Customer needs have an unsettling way of not staying satisfied for very long.

If the frontline people do count, you couldn't prove it by examining the reward systems in most organizations.

The Zen philosophy posits that 'human beings suffer' and 'the cause of suffering is desire.' The way to put an end to suffering is to stop wanting everything, all the time.

Old paradigms die hard, even if they don't work.

Televisions and movies have made many Americans into habitual consumers of synthetic experience-audiovisual fantasies that simply pass the time.

We need someone with proven conservative leadership experience, not entitlement, to be able to represent us and lead us.

When I was in high school, the genders were so separate from each other. If you weren't 'dating' somebody, you couldn't just be friends with somebody.

You have to be comfortable in the uncomfortableness.

I have an activist's desire to improve people's lives.

Face your problems head on. Do what you have to do to take care of it. Develop a good work ethic.

But my attitude about it is I have miles to go before I sleep.

Sticking with that uncertainty, getting the knack of relaxing in the midst of chaos, learning not to panic-this is the spiritual path.

Abandon anything about your life and habits that might be holding you back

Now she hates me. I have taught her that, at least.

Like anything else, you can use the Internet for good or ill. You can get out of it what you want to. There's no evil about it. The way I see it, it's a liberation.