Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

What we have left behind is beautiful, captivating, and inviting. What lies ahead of us is magnificent and mind boggling.

Entre los individuos, como entre las naciones, el respeto al derecho ajeno es la paz -- Among individuals, as among nations, respect for the rights of others is peace.

Better to be cast out of the Church than to deny Christ.

Burn your bridges every 2 years.

If the Dalai Lama joins one party, then that makes it hard for the system to work.

I could sell used battery acid and make it fly.

Few men progress, except as they are pushed along by events.

The essence of leadership is making up your own mind and then being able to take other people with you.

Live from the heart of yourself

There's always that fear of your own head and the things you're going to think.