Intelligence is useful. Energy is valuable. Integrity is essential.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Love is the greatest treasure of humanity.

Disappointments should be cremated not embalmed.

Talent is culture with insolence.

A good life is a collection of happy memories.

I remember when I heard the words "Biblical criticism" in my town, it was with disdain: "Biblical criticism? How dare you?".

The only currency that will heal every culture is ceaseless love. To be a minister, we must walk like Jesus, talk like Jesus, and be like Jesus for a broken and dying world.

Do you think a man is the only creature with whom one may fall in love?

What I still ask for daily-for life as long as I have work to do, and work as long as I have life.

I'll catch you angel, i'll always catch you.

A good title should be like a good metaphor. It should intrigue without being too baffling or too obvious.