Bottom line: If you can't spare some time to give your employees the chance to wow you, you'll never get the best from them.

What you do is what matters, not what you think or say or plan.

Unless you are a fortune-teller, long-term business planning is a fantasy.

What matters is: Are you profitable? Are you building something great? Are you taking care of your people? Are you treating your customers well?

Every time something slips through the cracks, the cracks get bigger.

The best feature of a product should really be the customer service.

"Easy" is a word that's used to describe other people's jobs.

Customers don't just buy a product - they switch from something else. And customers don't just leave a product - they switch to something else

How can you expect someone to get a good day's work if they are interrupted all day?

It's simple until you make it complicated.

The only two people who can give you real feedback about your product are people who just purchased it and people who have just canceled.

I grab at Smitty and he at me, and, for one horrible, deperately embarrassing second we fly into each others arms like Shaggy and Scooby Don't.

Harper: You, the one part ofthe real world I wasn't allergic to.

Knowledge is knowing... or knowing where to find out.

A belt don't make me.

Some people call me a publicity hound.

Though the water running in the fountain be every ones, yet who can doubt, but that in the pitcher is his only who drew it out?

I'm a big believer in pose some questions and then answer a few of them before you move onto the next set of questions.

The only thing in your control is effort. That's all, and that's everything.

Indeed envy is a defect; worse than any other.

Brooklyn for twenty years, Ive learned that there is always someone better than you at what you do.