The only two people who can give you real feedback about your product are people who just purchased it and people who have just canceled.

What you do is what matters, not what you think or say or plan.

Unless you are a fortune-teller, long-term business planning is a fantasy.

What matters is: Are you profitable? Are you building something great? Are you taking care of your people? Are you treating your customers well?

Every time something slips through the cracks, the cracks get bigger.

The best feature of a product should really be the customer service.

"Easy" is a word that's used to describe other people's jobs.

Customers don't just buy a product - they switch from something else. And customers don't just leave a product - they switch to something else

How can you expect someone to get a good day's work if they are interrupted all day?

It's simple until you make it complicated.

You don't need to win every medal to be successful.

When a goal is badly stated or it does not exist at all, our sub- conscious will automatically conceive it as unreachable, as impossible as to find a solution for something that does not exist

Reject sin, seek righteousness.

It is one of the triumphs of human wit ... to conquer by humility and submissiveness ... to make oneself small in order to appear great ... such ... are often the expedients of the neurotic.

I think I get laid less now than I used to, because I’m way more paranoid now.

Remember that, in the end, the customer doesn't know, or care, if you are small or large as an organization - she or he only focuses on the garment hanging on the rail in the store.

The Dude just pounded his way in a straight line, convinced that the lion was a figment of his imagination and that the vampire ahead of him was just Grendel's deformed mutant brother.

The person who betrayed you is sunning themselves on a beach in Hawaii and you're knotted up in hatred. Who is suffering?

Why do you weep? Did you think I was immortal?

Life isn't about what you get, it's about what you DO with what you get.

The successful man is himself. To be successful, you've got to be honest with yourself.