Customers don't just buy a product - they switch from something else. And customers don't just leave a product - they switch to something else

What you do is what matters, not what you think or say or plan.

Unless you are a fortune-teller, long-term business planning is a fantasy.

What matters is: Are you profitable? Are you building something great? Are you taking care of your people? Are you treating your customers well?

Every time something slips through the cracks, the cracks get bigger.

The best feature of a product should really be the customer service.

"Easy" is a word that's used to describe other people's jobs.

How can you expect someone to get a good day's work if they are interrupted all day?

It's simple until you make it complicated.

The only two people who can give you real feedback about your product are people who just purchased it and people who have just canceled.

You don't need to win every medal to be successful.

Don't raise me up, I am but a messenger.

We live at the level of our language.

I felt somewhat like a fire hydrant – with everyone marking their territory around me.

If a girl looks swell when she meets you, who gives a damn if she's late?

Manchester United are not just some club. To be part of this club also means to be part of a great history.

Hearing the faraway sounds of children at recess makes me understand that I am no longer life's main character.

[On going into politics:] My husband went to bed with Debbie Reynolds and he woke up with Eleanor Roosevelt.

My mom and father are extremely proud. They love it when I don't die. I've done so many movies where I've died that their first question when I book a job is, 'So, are you going to die in this?

He who endeavors to please must appear pleased.

Mere air, these words, but delicious to hear.