Being convinced one knows the whole story is the surest way to fail.

Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.

In a true zero-defects approach, there are no unimportant items.

Quality has to be caused, not controlled.

The cost of quality is the expense of doing things wrong.

Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.

When you're out of quality, you're out of business.

If we deliver on time, but the product has defects, we have not delivered on time.

Making a wrong decision is understandable. Refusing to search continually for learning is not.

Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems.

Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.

impossible is not a word

I couldn't keep myself from wondering how on earth I got to have such demented parents".

I am too much of an imitator to be a true writer.

I have this eerie feeling that by the time I'm 33, reality will not exist in the same plane as it did before. It's cool but also a little creepy.

Einstein's theory of relativity does a fantastic job for explaining big things. Quantum mechanics is fantastic for the other end of the spectrum - for small things.

If I'm with a man I'm soft and buttery.

When my soul steps to exit this frame, I will be reincarnated as rain.

There are two things nobody should ever have to watch being made, sausage and laws.

The fight against unfair scheduling is like the fight for a regulated work day - it's people fighting for reasonable conditions at work and to have a life, so you can have some leisure.

Faith can reclaim deserts as well as move mountains.