Ask your loyal customers for positive comments about your products and your service. Then post these testimonials where other customers and prospects can enjoy them.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

And all these things she always counted on to revisit, they made up a map, the map of a true home. It was the only place where she felt she had an identity and a history behind her.

Your angels know exactly how much information you can handle at any one moment.

Who does not desire such a victory by which we shall join places in our Kingdom, so far divided by nature, and for which we shall set up trophies in another conquered world?

There are men who gain from their wealth only the fear of losing it.

My fat cells have a memory like Einstein! I'm proof that surgery is not a magic potion. There are many ways to sabotage it.

I have great faith in the future of books - no matter what form they may take - and of science fiction.

Christian joy is letting Christ live His life out through you so that what He is, you become.

But more than anything else, we have learned that legal assistance for the poor, when properly provided, is one of the most constructive ways to help them help themselves.

There is one spectacle grander than the sea, that is the sky; there is one spectacle grander than the sky, that is the interior of the soul.