Customers Quotes
If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.
As an economics undergraduate, I also worked on a part-time basis in Cambridge, Massachusetts, for a company that was advising customers about portfolio decisions, writing reports.
Every day were saying, 'How can we keep this customer happy?' How can we get ahead in innovation by doing this, because if we don't, somebody else will.
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways.
I had confidence that as long as we did our work well and were good to our customers, there would be no limit to us.
The more you know about your customers, the more you can provide to them information that is increasingly useful, relevant, and persuasive.
I was sacked from Dunkin' Donuts for squirting the donuts jelly all over the customers.
You can call me mercenary, or call me madam, but, as I always tell my customers - just call me anytime!
We decided long ago that we didn't want Chipotle's success to be tied to the exploitation of animals, farmers, or the environment, but the engagement of our customers.
If what you are getting online is for free, you are not the customer, you are the product.
When the reward is the activity itself--deepening learning, delighting customers, doing one's best--there are no shortcuts.
At the moment, most customers do not wish to pay the extra money for connection to the Internet, and for some customers, connection procedures to the Internet are still not easy.
Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.
We watch our competitors, learn from them, see the things that they were doing for customers and copy those things as much as we can.
The PS3 is a total disaster on so many levels, I think It's really clear that Sony lost track of what customers and what developers wanted.
If you can find a company that can get away with raising prices year after year without losing customers (an addictive product such as cigarettes fills the bill), you've got a terrific investment.
Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
Focus on your customers and lead your people as though their lives depend on your success.
Breakthrough Advertising is not about building better mousetraps. It is, however, about building larger mice - and then building a terrifying fear of them in your customers.
This company doesn't pay anybody. Only customers can do that. The company merely handles the money.
Every company's greatest assets are its customers, because without customers there is no company.
A brand not responding on Twitter is like hanging up the phone on customers. With millions watching.
It all comes back to the basics. Serve customers the best-tasting food at a good value in a clean, comfortable restaurant, and theyll keep coming back.
...while everyone's focusing on keeping the boss happy, who's focusing on keeping the customer happy?
Whether you sell hamburgers or computers, we’re all in the customer service business. Our goal must be to exceed our customers’ expectations every day.
Profits are the ultimate measure of how efficiently we provide customers with the best products for their needs. Profits are required to survive and grow.
Core competence, as it is used by many managers, is a dangerously inward-looking notion. Competitiveness is far more about doing what customers value than doing what you think you're good at.
No company in the world would be satisfied with less sales, less customers or less jobs just because it's supposed to be good for the environment.
Focus too much on the near-term and you won't get tomorrow's customers, focus too much on the long-term and you won't get today's.
Customers should be number 1, Employees number 2, and then only your Shareholders come at number 3.
In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.
I love working with customers. Sales has really influenced everything I do. It has instilled in me the important traits of operating with a sense of urgency and listening to people.
