Excellence comes from human beings doing things of value that customers find memorable.

Leaders don't create followers, they create more leaders.

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

If a window of opportunity appears, don't pull down the shade.

The greatest difficulty in the world is not for people to accept new ideas, but to make them forget old ideas.

The leaders who work most effectively, it seems to me, never say 'I'. They don't think 'I'. They think 'we'; they think 'team'.

Celebrate what you want to see more of.

Excellence is not an aspiration. Excellence is what you do in the next five minutes.

Divas do it, golfers do it, pilots do it, violists do it, sprinters do it, soldiers do it, surgeons do it, astronauts do it...only business people think it isn't necessary to train.

The thing that keeps a business ahead of the competition is excellence in execution.

Stop being conned by the old mantra that says, 'Leaders are cool, managers are dweebs.' Instead, follow the Peters Principle: Leaders are cool. Managers are cool too!

The most meaningful endeavors are the ones that come without an end.

I learnt pity, sympathy, and what it was like to be at the other end of the stick. Such lessons can't be learnt in lecture halls.

As you grow older, you will discover that you have two hands, one for helping yourself, the other for helping others.

This is myself, baby. All of my selves. I own each and every one of them. I know who I'm pretending to be and who I am." The look he gives me is withering. "Do you?

It's the ones who resist that we most want to kiss, wouldn't you say?

For Europe, the fall of Communism has to be taken into account, and the fact that in the fight against Communism the recovery of Europe's Christian roots was the driving force.

A life without LOVE isn’t a life.

To grow: that is your deepest and truest need when you say, 'I want to be an actor.'

True ministry isn't just 'cut and paste,' it has to be birthed from the inside out.

I simply find that as a songwriter, my goal is to try to move people. And I feel that before I can move other people, I have to genuinely be able to move myself.