Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!

Leaders don't create followers, they create more leaders.

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

If a window of opportunity appears, don't pull down the shade.

The greatest difficulty in the world is not for people to accept new ideas, but to make them forget old ideas.

The leaders who work most effectively, it seems to me, never say 'I'. They don't think 'I'. They think 'we'; they think 'team'.

Celebrate what you want to see more of.

Excellence is not an aspiration. Excellence is what you do in the next five minutes.

Divas do it, golfers do it, pilots do it, violists do it, sprinters do it, soldiers do it, surgeons do it, astronauts do it...only business people think it isn't necessary to train.

The thing that keeps a business ahead of the competition is excellence in execution.

Stop being conned by the old mantra that says, 'Leaders are cool, managers are dweebs.' Instead, follow the Peters Principle: Leaders are cool. Managers are cool too!

A star is a rock that could no longer hide its beauty from the world.

Kind of just existed from day to day, on weird plateau of feeling nothingness.

On the morning of the exorcism, I stayed home from school.

When I woke up Sunday morning at the Open and stepped outside and felt the wind and rain in my face, I knew I had an excellent chance to win if I just took my time and trusted myself.

And may we ever have gratitude in hearts that the great Creator in all His glory has placed the herbs in the field for our healing.

I feel like there's a lot of drama in weather. It's something that's done really often in live action, so I figure, why not translate that to animation?

I never went to church as a child. I did not .

Yes, I was fat, but I dealt with it by simply never thinking about it. It is useful, when you are fat, to have a lot of other things to think about.

The word theatre comes from the Greeks. It means the seeing place.

The danger of what's happening right now in terms of using reconciliation is, the purpose of the Senate is going to be defeated. And that is to bring consensus to big issues in this country.