You can not define being exactly on time.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

I love sleep. I need sleep. We all do, of course. There are those people that don't need sleep. I think they're called 'successful.

I was now resolved to do everything in my power to defeat the system.

We write to find out what we didn’t know we knew. We write to know deeper and truer. We write to connect the dots: a whole new constellation.

The loss of life will be irreplaceable.

Zen Buddhism does not preach. Sermons remain words. It waits until people feel stifled and insecure, driven by a secret longing.

Love can't always do work. Sometimes it just has to look into the darkness.

You have to put on more faces to pretend who you are.

Human nature is largely something that has to be overcome.

Learn not to be too ambitious; not to expect if you have a 9-to-5 job and three kids, that you're likely to get buddhahood in one lifetime.

I am a novelist at heart.