The telephone operator has one of the biggest roles in creating your organization's image....indeed, many people may come into contact with no one except your operator.

Simple and to the point is always the best way to get your point across.

Enchantment is the purest form of sales

If you want to make a good first impression, smile at people. What does it cost to smile? Nothing. What does it cost not to smile? Everything, if not smiling prevents you from enchanting people.

The best reason to start an organization is to make meaning; to create a product or service to make the world a better place.

Better to fail at doing the right thing than to succeed at doing the wrong thing.

Entrepreneur is not a job title. It is a state of mind of people who want to alter the future.

Pursuing your passions makes you more interesting, and interesting people are enchanting.

Greatness is won, not awarded.

In giving presentations, use the 10/20/30 rule....use only 10 slides, take 20 minutes maximum, and use at least 30-point fonts.

Eat like a bird, poop like an elephant.

How alive am I willing to be?

Truly I never thought of myself as writing legal thrillers, and I still don't think I do. I write stories about women.

I dont think a powerful man would be interesting unless hed be nice, attractive, with or without the power. Men are interested in powerful men. Women are interested in terrific men!

I've made an incredible amount of money stealing fans from homeowners.

I think novels just really show us the deepest parts of people's hearts, and you cannot walk away anymore and say, "I don't know."

Profile of a winning team - They play to win. They have a winning attitude. They keep improving. They make their teammates more successful.

Money often costs too much, and power and pleasure are not cheap.

When we realize that words can destroy something good, wonderful, and dear, and that by keeping silent we can avoid causing the least damage or harm, it’s easy to stay silent.

Why is the alphabet in that order? Is it because of that song?

By banishing doubt and trusting your intuitive feelings, you clear a space for the power of intention to flow through.