The secret to success in business, and in life, is to serve others. Put others first in all you do.

Know what your customers want most and what your company does best. Focus on where those two meet.

Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.

The easiest and most powerful way to increase customer loyalty is really very simple. Make your customers happy.

Choose to deliver amazing service to your customers. You'll stand out because they don't get it anywhere else.

Get your customers involved in your business. Make them your partners and they'll never leave you.

The first step to success in any business is to ask your customers what they want.

Focus your business on what you do best. Let everyone else worry about the rest.

The best listener is the one who really cares about the other person.

Make it easy for your customers to talk to you.

Providing great customer service is the most natural activity in the world. It’s fun to help others because it feels good.

The fear of the unknown was eclipsed by the gladness that came of taking action, of doing something rather than waiting, of following what seemed to be the call of my life.

Everyone who keeps a secret, itches to tell it.

I don't want to be linked to anything negative. I don't want negative energy. I want everything positive around me.

The equation for ego is: One over Knowledge.

The Magic in this garden has made me stand up and know I am going to live to be a man.

To be a person who loves books is to be half in love with the idea of New York.

The people were simpler, more peaceable and friendly in their manners and dispositions; and assassinations, which give the southern provinces so ill a reputation, were almost unknown.

Humor is an almost physiological response to fear.

Blessed is the man that hath not walked in the way of the Sacramentarians, nor sat in the seat of the Zwinglians, nor followed the Council of the Zurichers.

I'm in a constant process of thinking about things.