Most things don't work like they are supposed to work.

Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.

In a true zero-defects approach, there are no unimportant items.

Quality has to be caused, not controlled.

The cost of quality is the expense of doing things wrong.

Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.

When you're out of quality, you're out of business.

If we deliver on time, but the product has defects, we have not delivered on time.

Making a wrong decision is understandable. Refusing to search continually for learning is not.

Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems.

Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.

Forgiveness is a sign that the person who has wronged you means more to you than the wrong they have delt.

We should show Washington how we do it in North Dakota. I'm running to stop the over-regulating of our economy and start growing it.

Nobody believes in ghosts, but everybody is afraid of them.

You're a fine fastidious young man, as proud as a lion, as gentle as a girl. You'd make a good catch for the devil.

Literary criticism is generally bunk. Nonsense. Usually based on self-serving post-intellectual bullshit.

My workout is my meditation.

Some believers tend to forget God's persistent faithfulness in the face of the spectacular and showy.

You write a scene, and it works or it doesn't. It's immediate.

If you're hooked on the physical act of writing, there's a good chance of your hanging in there long enough to say what you were born to say.

The mosh pit will reveal all the answers. The mosh pit never lies. -Norah, Nick & Norah's Infinite Playlist