It is always cheaper to do the job right the first time.

Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.

In a true zero-defects approach, there are no unimportant items.

Quality has to be caused, not controlled.

The cost of quality is the expense of doing things wrong.

Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.

When you're out of quality, you're out of business.

If we deliver on time, but the product has defects, we have not delivered on time.

Making a wrong decision is understandable. Refusing to search continually for learning is not.

Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems.

Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.

Another superb movie about a mature marriage grounded in a fundamental lack of communication is Dodsworth, based on the Sinclair Lewis novel.

I shall never believe that God plays dice with the world.

In order to win a man to your cause, you must first reach his heart, the great high road to his reason.

Of course I was always mad about the ballet russe, mad about it!

When the church really takes on the humble characteristics of Christ, that's going to lead to revival.

It's fun to slap people around.

I hope to bring much more attention to important issues and change for issues and practices that are harming animals.

The Japanese are hard to understand, but once you do the world is your oyster.

I've seen a lot of doom and gloom and depressing things, and it's [the] youth that give me hope.

God himself took this human flesh upon him.