If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.

Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.

In a true zero-defects approach, there are no unimportant items.

Quality has to be caused, not controlled.

The cost of quality is the expense of doing things wrong.

Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.

When you're out of quality, you're out of business.

If we deliver on time, but the product has defects, we have not delivered on time.

Making a wrong decision is understandable. Refusing to search continually for learning is not.

Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems.

Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.

When the lights suddenly go out, hold onto your diamonds for dear life. - Nancy Drew, The Mystery of Lilac Inn

When you break up, your whole identity is shattered. It's like death.

Art is dangerous. It is one of the attractions: when it ceases to be dangerous you don't want it.

I have looked to the Steinway piano since I was three, not only as my ideal choice of an instrument. But, as a responsive and ever reliable friend.

I don't speak for others and they don't speak for me.

You are never tempted by a devil without you, but by a devil within you.

Love is not blind; that is the last thing that it is. Love is bound; and the more it is bound the less it is blind.

Everything takes longer than you think it should, except for some things that don't take as long.

There's been not a dime spent on marketing for any record I've ever put out.

Love is dope, not chicken soup.