I never expected my graduate degrees to give me all the practical how-to's that can perhaps only be learned through the school of hard knocks.

Given the increasing diversity among customers and employees, organizations that attend to cultural intelligence are more successful.

Culturally intelligent innovation begins with changing our impulse from Why can't you see it like I do? to Help me see what I might be missing!

Developing an explicit decision-making process upfront for how you will make that decision will help alleviate conflict and gridlock when you actually need to decide.

Minimization is what happens when we take the "world is flat" idea too far...and act as if people everywhere are the same (and thereby minimizing the differences).

Culturally intelligent leaders will not assume they know what will build trust with clients or staff. Instead, they'll discover what's most important for communicating and building trust.

Becoming a culturally intelligent innovators starts with something as basic as exercising self-control.

The more diverse your team, the better you'll be at identifying what a diversity of users perceive as problems.

Trust is consistently seen as a make or break component of innovation - particularly because the freedom to fail is an important part of innovation.

Most people probably become more jaded the longer they work in the world of work.

The best way to improve perspective taking is to see users up close.

Listening ears are soothing for a heart that needs peace.

I would like to visit with people who are so interesting and so... and there are so many wonderful people out there that I would love to have the chance to talk to for a longer time.

I came from a place where there wasn't a lot of joy.

The same way a compact disk isn't responsible for what's recorded on it, that's how we are. You're about as free to act as a programmed computer. You're about as one-of-a-kind as a dollar bill.

It isn't tying himself to one woman that a man dreads when he thinks of marrying; it's separating himself from all the others.

I've got the utmost respect for Wayne.

I don’t think the drums are a solo instrument. Drums are there to set the beat for the music.

I'm not interested in how people move; I'm interested in what makes them move.

I have always known that I wanted to work with youth through the arts and I believe the arts can help young people cope with hardship.

Innocent Americans are murdered, and what happens? An entire political party and an amendment to the US Constitution gets blamed.