Minimization is what happens when we take the "world is flat" idea too far...and act as if people everywhere are the same (and thereby minimizing the differences).

Given the increasing diversity among customers and employees, organizations that attend to cultural intelligence are more successful.

Culturally intelligent innovation begins with changing our impulse from Why can't you see it like I do? to Help me see what I might be missing!

Developing an explicit decision-making process upfront for how you will make that decision will help alleviate conflict and gridlock when you actually need to decide.

I never expected my graduate degrees to give me all the practical how-to's that can perhaps only be learned through the school of hard knocks.

Culturally intelligent leaders will not assume they know what will build trust with clients or staff. Instead, they'll discover what's most important for communicating and building trust.

Becoming a culturally intelligent innovators starts with something as basic as exercising self-control.

The more diverse your team, the better you'll be at identifying what a diversity of users perceive as problems.

Trust is consistently seen as a make or break component of innovation - particularly because the freedom to fail is an important part of innovation.

Most people probably become more jaded the longer they work in the world of work.

The best way to improve perspective taking is to see users up close.

Summer night--even the starsare whispering to each other.

There are only two or three human stories, and they go on repeating themselves as fiercely as if they had never happened before.

It is not only the most difficult thing to know oneself but the most inconvenient one too.

A ballad once in a while doesn't go amiss

For the believer, humility is honesty about one's greatest flaws to a degree in which he fearless about truly appearing less righteous than another.

Wickedness is its own punishment.

The nation can no longer afford to continue policies that hasten the flight of persons to the distant suburbs.

I don't enjoy sitting with make-up all the time and that is why I have decided to go for the natural look. Not only me, I think given a choice, everybody would prefer such a look on screen.

The true gentleman is subtly poised between an inner tact and an outer defense.

The end of one thing is just the beginning of another.