Developing an explicit decision-making process upfront for how you will make that decision will help alleviate conflict and gridlock when you actually need to decide.

Given the increasing diversity among customers and employees, organizations that attend to cultural intelligence are more successful.

Culturally intelligent innovation begins with changing our impulse from Why can't you see it like I do? to Help me see what I might be missing!

Minimization is what happens when we take the "world is flat" idea too far...and act as if people everywhere are the same (and thereby minimizing the differences).

I never expected my graduate degrees to give me all the practical how-to's that can perhaps only be learned through the school of hard knocks.

Culturally intelligent leaders will not assume they know what will build trust with clients or staff. Instead, they'll discover what's most important for communicating and building trust.

Becoming a culturally intelligent innovators starts with something as basic as exercising self-control.

The more diverse your team, the better you'll be at identifying what a diversity of users perceive as problems.

Trust is consistently seen as a make or break component of innovation - particularly because the freedom to fail is an important part of innovation.

Most people probably become more jaded the longer they work in the world of work.

The best way to improve perspective taking is to see users up close.

Nothing shines up a halo faster than death Matthew. But funerals are for the living... and revising history... only dilutes the lessons we should learn from it.

I'm not really an animal person.

In the great mass of our people there are plenty individuals of intelligence from among whom leadership can be recruited.

Creativity is not a talent. It is a way of operating.

Once you demonstrate to your team that you put them on the same plane of priority as yourself, you will create an environment, and a culture that will make your entire organization flourish.

Music is my wife and acting is my girlfriend.

I am satisfied the way that I am playing. Is obvious that there is always things to improve.

We are the opening verse of the opening page of the chapter of endless possibilities.

My grandfather felt at home with his lunatics.

Winning is not always the barometer of getting better.