I learned it by doing it, and I was scared to death.

Think small and act small, and we'll get bigger. Think big and act big, and we'll get smaller.

Keep costs low and spirits high, and the people of Southwest Airlines will keep LUV in the air.

We have a strategic plan. It's called 'doing things'.

Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.

You don't hire for skills, you hire for attitude. You can always teach skills.

If you're crazy enough to do what you love for a living, then you're bound to create a life that matters.

I'm here to tell you that I am proud of a couple of things. First, I am very good at projectile vomiting. Second, I've never had a really serious venereal disease.

A company is stronger if it is bound by love rather than by fear.

The important thing is to take the bricklayer and make him understand that he’s building a home, not just laying bricks.

The essential difference in service is not machines or 'things.' The essential difference is minds, hearts, spirits, and souls.

I have a memory like an elephant. I remember every elephant I've ever met.

Bloodletting on my premises that I ain't approved I take as a f***ing affront. It puts me off my feed.

Screenwriting and making movies is really playing make-believe like most of us did as children.

Growing up, there wasn't much emphasis on being nice or naughty. As a family, there wasn't much discipline. It was more relaxed at home, which I'm grateful for.

It may have taken nine years, and a whole lot of wrong turns along the way, but their story felt complete at last. Because, finally, she was his.

To eat with a fuller consciousness of all that is at stake might sound like a burden, but in practice few things in life afford quite as much satisfaction.

It seems to take a lifetime for us to learn that wisdom consists largely in a graceful acceptance of things that do not immediately concern us.

I am not one of those writers that it just flows out of effortlessly. I have to sit and write and rewrite and sometimes it's really challenging to get anything good out of myself.

You must torment people with your artistic delight, scaring mother and grandmother in the middle of the night.

There are more than 21 eBook channels already. Authors can’t possibly get to these and do what they do best.