Epidemics of "bad" voice can kill your reputation overnight.

Looks do count. Deliver visually stunning merchandising. Engage at the point of sale. Help consumers shop with their eyes.

Our most exciting discoveries come from studying anomalies. The once-in-1000 occurrence is worth getting detail on.

Functional goods sold en masse earn a good return but breakthrough profits come from satisfying emotional needs.

I admire many entrepreneurs. They bring energy, excitement, youthful enthusiasm. What they lack in process, they make up for in gumption.

Respond to your customer's dissatisfactions with precision and power.

The Golden Rule works. It really does. Treat people the way you want to be treated. Kindness begets kindness.

Curiosity is the greatest source of ideas, retail revolutions, and insights.

All companies have many opportunities. Strategy is about allocation of resources and priorities.

Completely understand the customer by seeking an intense, complete and empathetic understanding.

Don't ask your customers what they want. This rule is based on the view that they probably don't know. You have to fully understand them, the context for their needs and their major dissatisfactions.

Continue to diligently work and God’s principles will work in your life as it worked in Ruth’s life

We have tried to run from our love, but our souls crave this magic.

Love is victory of imagination over intelligence

I wasn't looking for another marriage. I had been married before. He is a nice man - a geologist, an Ernest Hemingway type. But Paul and I married because of convention.

People wonder if there is a relationship between my lack of sight and the way I sing. But there's no connection.

I think comedy should be left up to the professionals, that way everyone's safety is protected.

History is philosophy teaching by example and also by warning.

A lot of my joy this year has been to give away awards to young people, no matter of race, creed or color, because they were a terrific violinist or a terrific dancer.

A servant cannot be greater than his master.

Our job is only to hold up the mirror - to tell and show the public what has happened.