Being trustworthy requires: Doing the right thing. And doing things right.

Without a customer, you don't have a business - all you have is a hobby.

Customer will create most value for you at point he thinks you're creating most value for him.

Empathy is the ultimate form of customer insight.

New technologies make it possible for even the mass marketer to assume the role of a small proprietor, doing business again wit individuals, one at a time.

Everything humanity have achieved is achieved by dreams, desires, and actions.

Warning: we may become so enamored with God's good gifts that we fail to worship the Giver.

British fashion is self confident and fearless. It refuses to bow to commerce, thus generating a constant flow of new ideas whilst drawing in British heritage.

In 50 years, no one will care about the fiscal cliff or the Euro crisis. They'll just ask, "So the Arctic melted, and then what did you do?"

All boys belong in insane asylums.

Grab some caviar from the kitchen. You wouldn't believe the muck they feed us in Bartleby's for ten thousand a term.

Pilots take no special joy in walking: pilots like flying.

Our prayer cannot be reduced to an hour on Sundays. It is important to have a daily relationship with the Lord.

It’s been a long time since Sherlock Holmes jumped off that roof - it’s time to reveal the truth about what happened between him and the pavement.

The other writer who had a very important early influence on me when I was about 17 was C.S. Lewis.