All companies are service companies; some also manufacture products.

The most important thing in communication is hearing what isn't said.

Management is doing things right; leadership is doing the right things.

The greatest danger in times of turbulence is not the turbulence; it is to act with yesterday's logic.

Only three things happen naturally in organizations: friction, confusion, and underperformance. Everything else requires leadership.

Culture eats strategy for breakfast.

What gets measured gets managed.

The leader of the past was a person who knew how to tell. The leader of the future will be a person who knows how to ask.

Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes.

The key to greatness is to look for people's potential and spend time developing it.

The purpose of information is not knowledge. It is being able to take the right action.

I have not loved the world nor the world me I have not flatter'd its rank breath nor bow'd To its idolatries a patient knee.

It's easy to fall in love. The hard part is finding someone to catch you.

This is a precious moment, but it is transient. It is a little parenthesis in eternity.

My oldest sister was an actress living in NYC by the time I was ten, and desperately wanted to be the one in charge of the words.

Nobody forces you to work at Wal-Mart. Start your own business! Sell something to Wal-Mart!

Even a band of angels can turn ugly and start looting if enough angels are unemployed and hanging around the Pearly Gates convinced that all the succubi own all the liquor stores in Heaven.

The brilliance of art as a collectible is that it has a way of reaching out on an emotional level. It touches on mystery, even spirituality.

Bite on the bullet, old man, and don't let them think you're afraid.

Find a way to get a full-body massage every day.

A woman in a single state may be happy and may be miserable; but most happy, most miserable, these are epithets belonging to a wife.