A can-do attitude, a positive personality, and a strong work ethic are still the primary ingredients for success at Nordstrom.

Nordstrom believes that great service begins with showing courtesy to everyone-customers, employees, and vendors.

People always ask me, how do you teach core values? The answer is, you don't. The goal is not to get people to share your core values. It's to get people who already share your core values.

It's hard not to fall in love with Seattle on a beautiful summer's day.

Recognition is powerful, as long as it's authentic and specific. Whatever their level on the inverted pyramid, employees wants to feel needed and valued.

Always find opportunities to make someone smile, and to offer random acts of kindness in everyday life.

She was reflecting back on a truth she had learned over the years: that people heard what they wanted to hear, saw what they wanted, believed what they wanted.

There is an illusion that has much to do with ... most of our unhappiness. ... We expect too much.

I have been very, very lucky because I have my health, a wonderful husband, family, and friends, and I get to do what I love.

I cannot tell a joke. But I can do a situation, that it becomes a joke.

All that counts is the truth. Without it you're basically just juggling people's daft ideas.

Keep people from their history, and they are easily controlled.

Drew Friedman isn't just a brilliant artist. He takes you to a place. He takes you back in time. He makes you smell the stale cigarettes and cold brisket and you say, thank you for the pleasure.

There's gotta be more to life than chasing down every temporary high to satisfy me.

I am more convinced than ever that a lively two party system is essential to our democracy.