Recognition is powerful, as long as it's authentic and specific. Whatever their level on the inverted pyramid, employees wants to feel needed and valued.

A can-do attitude, a positive personality, and a strong work ethic are still the primary ingredients for success at Nordstrom.

Nordstrom believes that great service begins with showing courtesy to everyone-customers, employees, and vendors.

People always ask me, how do you teach core values? The answer is, you don't. The goal is not to get people to share your core values. It's to get people who already share your core values.

It's hard not to fall in love with Seattle on a beautiful summer's day.

For growth to happen it is necessary to get your BUT out of the way.

I take judge-made law as one of the existing realities of life.

It is one of the peculiar truths of life that people often say things that they know full well are ridiculous.

Gardening can become a spiritual exercise, teaching us discernment as we eliminate the weeds from our lives, giving what we value room to grow.

You never realized how thick your fog was until it lifted.

A realization and a dissection of the canon gave rise to the work. But there's also a sneaking suspicion of the canon.

We never nicked stuff from other bands because that was a no-no because we were all in the same boat. You don't steal from the poor because, let's face it, they're poor. There's no sense in that.

Whether the pitcher hits the stone or the stone hits the pitcher, it goes ill with the pitcher.

A good man fights for himself. A great man fights for everyone else